Learn more about our allocate a job function

Learn more about our allocate a job function

Learn more about our allocate a job function

Guy Murphy

By Guy Murphy on

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One single source of the truth

Our system allows landlords and contractors to manage job allocation instantly via the Gas Tag portal. By managing the allocation of jobs through one system, our clients remove the need to export spreadsheets of appointments or use paper-based documents and instead ensure one single source of truth is used. 

Phoenix Gas Services has been using our job allocation system with its client, Housing Plus Group. Before implementing Gas Tag, Phoenix used its own system that required information to be passed over the housing provider.

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Integrate your systems

“Gas Tag’s job allocation tool has opened up real-time visibility for both us (the contractor) and the housing provider.

“By integrating the client and contractor systems, we are able to work from one data source and ensure that we are working together from the same source of truth. This prevents issues such as appointment information not being shared or jobs not being allocated according to appointment information that has been sent to the resident.

 

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Introduce a smoother process

“A direct API to the Gas Tag Portal allows us to manage and control all jobs through our system but still ensure that everyone involved in the process has full visibility. 

“Overall the allocate jobs feature within Gas Tag has made the process much smoother for both us and the housing provider. It also allows them to filter jobs to view ones that are late, missed, or flagged as UTA meaning that the customer service team can instantly deal with any queries they receive from residents." 

Kyle Grocott, Managing Director at Phoenix Gas Services

Key benefits

If you want to know more about the allocate a job function in your Gas Tag Portal. Contact Effie Simmons, Customer Transformation Manager: effie.simmons@gastag.co.uk

  • Catch jobs that have been missed or not completed by engineers
  • Complete visibility means engineers can easily check the reason for each appointment on the app.
  • Single source of the truth - no contradictions between housing provider and contractor
  • Communication between customer services and job allocation within the system - no email required

“Gas Tag’s job allocation tool has opened up real-time visibility for both us (the contractor) and the housing provider.”

Kyle Grocott,
Managing Director at Phoenix Gas Services
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Guy Murphy

Guy Murphy

PR and Communications Manager