Success Story: Taunton Deane

Success Story: Somerset West and Taunton

Success Story: Somerset West and Taunton

Quick Stats


reduction in “No Access Rates” to properties


Properties with gas heating


Landlord Gas Safety Record (LGSR) Compliance


saved on no access attempts

The Somerset West and Taunton property team have been early adopters of the Gas Tag solution for their stock of 4,500 gas heated homes. This has produced clear evidence of both improved safety and real efficiency savings. This was achieved through an impressive 50% reduction in “No Access Rates” to properties, plus greater admin and workflow efficiency for engineers. Outstanding Landlord Gas Safety Records (LGSRs) have been completely removed each month, ensuring 100% compliance.

The data relating to this is available in real-time to the property team via the Council’s Gas Tag dashboard. In addition, administration savings have been made. For example, before introducing the Gas Tag system, paper LGSRs were scanned, uploaded to a database, and assigned to a property. This took time and resources. This all now happens automatically, without errors and the LGSR is available as soon as the service is completed. There is complete assurance.

“Thanks to innovative technology, we’re achieving compliance, reducing our costs and ensuring the safety of our tenants.”

Richard Wiseman, 
Property Investment Manager, Somerset West and Taunton

Gas Tag's pioneering technology provides Somerset West and Taunton with a full gas compliance database and workflow monitoring solution, for cyclical and reactive maintenance, as well as capital heating system installations.


In April 2017, Somerset West and Taunton agreed to bring their gas servicing, heating repair and maintenance in-house. The main drivers were cost and greater control. To be successful with the changes, the council wanted to innovate and develop new working practices for effective management of compliance.


The Council has seen huge improvements to the way the property team manage compliance, which they put down to the innovative approach realised through the Gas Tag technology.

Real-time Compliance

At the touch of a button, they can demonstrate full gas compliance position with a comprehensive audit trail. They now have electronic storage of all documentation e.g. LGSRs, repairs, tenant notes, which can be accessed instantly.

Provable No Access

The technology gives evidence of ‘no access’. The location is geo-tagged, time-stamped, proving that the engineer has made necessary efforts to complete the work.

Tenant safety

Through a unique interface with the Gas Safe Register, they are now assured that the correct work is carried out at the appropriate time, by a qualified engineer. This gives everyone peace of mind when it comes to tenant safety.


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